First Step: Contacting our Team

Getting started with addiction treatment can be scary, but when you understand everything from the first step to admissions, it can make the decision to begin rehab much easier.

Addiction is scary and confusing. You might be worried about the health of you or a loved one, and you might have countless worries and questions racing through your mind.

You might also have questions about finding treatment for an addiction to drugs or alcohol. Fortunately, you can find answers.

Answering these questions can be as simple as filling out an online form or making a phone call.

When you reach out to us, we’ll respond quickly and courteously. We’ll listen to you and work with you to provide the help you need.

What happens during the first phone call?

If you fill out and submit an online insurance verification form, we’ll check your insurance information and call you to discuss what we’ve found. Or, if you make your initial contact with us by phone, we’ll discuss your situation during the call.

Either way, we’ll want to know more about you or your loved one. Doing this can help us understand you and your needs better.

Our customer service representative will ask you a series of questions to learn this information. Such questions could include:

  • What’s your name or your loved one’s name?
  • Are you struggling with alcohol? Drugs? What kinds of drugs?
  • Do you have any mental health conditions?
  • Are you taking any medications?
  • Have you been in treatment before?
  • Do you have health insurance? If so, what kind?
  • Are you thinking about attending a rehab center in a specific U.S. state?

During this time and throughout the entire process, we encourage you to ask questions of your  own.

Once we verify your insurance coverage, our staff can find rehab centers that fit your treatment needs and budget.

What happens when I talk with a substance abuse admissions coordinator?

Talking with us, discussing your insurance, and gathering information about rehab centers can help us understand you and your needs. That’s why it can help if you send us your insurance information through online forms, but this step isn’t absolutely necessary.

Once we receive your insurance information by form or by phone, we’ll place you on hold for a moment while we transfer you to an admissions coordinator.

The admissions coordinator will recap the information you gave to the customer service representative. Doing this can help ensure that the information is accurate, that we understand each other, and that we’re building a relationship based on accuracy and trust.

After the admissions coordinator confirms that the information is correct, they may ask more specific questions. The questions could include:

  • What kind of treatment are you looking for or want?
  • How long do you or a loved one want to stay in rehab?
  • What is your or your loved one’s family life like?
  • Do you know what led to the substance abuse use or relapse (if it’s a repeat visit)?

Asking and answering these questions can ensure that our staff has as much information as possible to understand the situation. In addition, this can help them find treatment programs and centers to suit your specific needs.

If you’re the one who wants treatment assistance, you’ll be talking with the admissions coordinator until you enter a program or center. If your loved one wants to enter treatment, you can turn the phone over to them at this time.

But sometimes, people who need help might not want it. So, to convince a family member or friend to seek assistance, you might need to stage an intervention.

What if my loved one doesn’t want to enter rehab?

Interventions are meetings that encourage people to seek assistance to treat drug or alcohol abuse or addiction. People who’ve never participated in an intervention might find them frightening or difficult. They might wonder how to apply intervention advice to their own situations.

Our staff members know that it isn’t easy dealing with people with drug or alcohol use disorders, and it isn’t easy to hold interventions. They encourage you to stay strong and go with your gut feelings about helping your loved ones find assistance.

Learn more about staging an intervention..

What happens after my loved one agrees to seek treatment?

If your intervention works or your loved one decides to enter treatment independently, they can enter the pre-admissions process. This process uses medical and clinical evaluations to determine if people are eligible for our programs.

Such evaluations usually occur on the day you contact us. They typically take about a half-hour or so.

After the assessment, the admission coordinator will examine the results and contact your or your loved one about treatment. They’ll guide you and help you make arrangements so you or your loved one can enter Monarch Shores.

Arriving at the center and participating in the intake process are the next steps.

Medical disclaimer:

Sunshine Behavioral Health strives to help people who are facing substance abuse, addiction, mental health disorders, or a combination of these conditions. It does this by providing compassionate care and evidence-based content that addresses health, treatment, and recovery.

Licensed medical professionals review material we publish on our site. The material is not a substitute for qualified medical diagnoses, treatment, or advice. It should not be used to replace the suggestions of your personal physician or other health care professionals.

Talk with one of our Treatment Specialists!

Call 24/7: 949-276-2886